Knowledge Process Outsourcing or
KPO industry has emerged as one of the highly paid and rewarding career options
from last few years. It has excellent earning potential for the candidates with
technical and analytical skills in different areas of expertise including engineering,
medicine, pharmacy, legal, architecture, finance, economics or journalism.
Knowledge process outsourcing (KPO) is referred as a form of
outsourcing whereby the knowledge related work is performed in an organization
or by a division of the same organization, which may be in the same country or
in an offshore location to save the cost. In contrast to the outsourcing of production
or manufacturing, KPO has specific focus on knowledge expertise and high-value
knowledge based work. In contrast to BPOs, the KPO professionals are not kept
busy in receiving and replying to the customers? phone calls only.
KPO industry involves high-value
tasks carried out by organization. KPO industry is always in need of candidates
with proficiency in advanced information search, analytical, interpretation and
technical skills alongwith the professional and decision-making aptitude. It is
one of the growing fields and generating lots of job opportunities for
candidates having proficiency in their domain. KPO is not restricted to a
particular stream rather it prefers employees from diverse academic
backgrounds. It helps in getting different perspectives for delivering quality
work to the clients in global market. In last 5 years, there has been a strong
requirement of engineers, CAs, doctors, MBAs, lawyers, research analysts,
scientific researchers and Ph.Ds. India
has lots of intellectuals to fulfill the growing need of KPO industry in all
the fields. In-depth domain knowledge with conceptual understanding is the key
to success and growth in a KPO establishment. One can make full use of his/her
educational qualifications and can earn a handsome salary package while working
in a KPO. Good performers and intelligent candidates have tremendous
opportunities in KPO organizations in terms of growth, salary package,
managerial responsibilities, positions and designation.
KPO is a quick-money sector and
provides long-term jobs as well. Well-educated, intelligent, knowledgeable,
analytical and deserving candidates can make handsome money in this sector, far
more than that is being paid in the BPO sector.
India
is a country rich in educated and talented people, competent in handling knowledge-based
work and research with efficiency. India
is famous in the world for its hardworking and intelligent people. With this
talented pool, India
has appeared as a global KPO hub with specialized knowledge workers in
respective verticals. In a statement, former US
President George W Bush also warned the American school children that if they will
not gain the skills needed to compete with their counterparts from India
and China, new
jobs would go to those countries.He was
addressing a magnet school in Maryland.
Now it is the fairy tale and moreover
misconception that Indian companies are having ?Software Labor or Software Coolies?,
but Indian stuff is now preferred in almost every stream. India
has a pool of sharp knowledge workers in different sectors ranging from
Pharmacy, Medicine, Law, Biotechnology, Education & Training, Engineering,
Analytics, Design & Animation, Research & Development, Legal, Paralegal
Content and even Intelligence services.
This talented generation is now given
attention by leading business giants across the globe which results in the
outsourcing of high-end processes to low-wage destinations.
KPO organizations, in addition
to providing expertise in the processes themselves, often make many low level
business decisions - typically those that are easily undone if they conflict
with higher-level business plans.
KPO industry is more concerned
on value chain rather than a traditional BPO company that provides basic
backend or customer care support. Knowledge Process Outsourcing (KPO) is concerned
with the highly skilled outsourcing services including document writing, global
filing, prior art searches, legal advise on infringements, invalidation search,
freedom of use search, executing standardized processes and requires advanced
analytical and technical skills.
The KPO services that are outsourced to India
are
Research
& Development
Business and
Technical Analysis
Learning
Solutions
Animation
& Design
Business
& Market Research
Pharmaceuticals
and Biotechnology
Medical
Services
Writing
& Content Development
Legal
Services
Intellectual
Property (IP) Research
Data
Analytics
Network
Management
Training
& Consultancy
India
has hardworking and proficient knowledge workers to meet this emerging sector's
challenges and bringing foreign currency in India.
KPO VERSUS BPO
The demarcation line
between KPO and BPO is very thin. Generally, KPO and BPO are closely related to
each other. BPO industry handles the problems in a pre-defined and pre-processed
way. Business process outsourcing (BPO)
is a broad term which refers to outsourcing in all fields. A BPO differentiates
itself by either putting in new technology or applying existing technology in a
new way to improve a process.
Business Process Outsourcing
(BPO) is the delegation of one or more IT-intensive business processes to an
external provider that in turn owns, administers and manages the selected
process based on defined and measurable performance criteria. Business Process
Outsourcing (BPO) is one of the fastest growing segments of the Information
Technology Enabled Services (ITES) industry.
Mainly transaction processing is
the area of concern in BPOs. The transaction processing in BPO may include
·Customer Support Services
·Technical Support Services
·Telemarketing
Services
·Employee
IT Help-desk Services
·Insurance
Processing
·Data
Entry Services / Data Processing Services
·Data
Conversion Services
·Scanning,
OCR with Editing & Indexing Services
·Book
Keeping and Accounting Services
·Form
Processing Services:
·Internet
/ Online / Web Research
·Provident
Fund and Gratuity related services
However, there
are so many benefits associated with BPO industry, still money is not only the
concern that matters to a person?s life. There are many reasons because of
which a BPO professional change his/her job. In BPO industry, initial salary is, no doubt, is
very good but it stops at a certain level.
Here are some
common problems or reasons due to which candidates leave the BPOs after some
time -
Limited Growth
in terms of Salary
Scope of promotions
not satisfactory
Rude
behavior of callers/customer while attending the phone calls
Urge for
shifting to programming/development for high salary and growth
Salary hike
stops at certain level
Willingness
for Higher education and to shift in managerial designation
Disturbance
in personal life
Physical strain
and stressful work culture
Odd Shift
Timings and restless life
SERVICES PROVIDED BY KPO COMPANIES (AREA OF WORK)
KPO helps in transfer of domain
specific expertise of higher level rather than process expertise. The high-end
services, which Indian KPO sector provide, are:
