Current Issue 13thFebruary 2016 - 19 February 2016, i.e. No. 45
 
CAREER GUIDE


Career in Knowledge Process Outsourcing Energy

 

CAREER IN KNOWLEDGE PROCESS OOUTSOURCING INDUSTRY

 

 

By

GAURAV KUMAR

Sr. Lecturer

Department of Computer Applications

Chitkara Institute of Engineering and Technology

Rajpura, Punjab

E-mail: kumargaurav.in@gmail.com

 

 

 

 

Knowledge Process Outsourcing or KPO industry has emerged as one of the highly paid and rewarding career options from last few years. It has excellent earning potential for the candidates with technical and analytical skills in different areas of expertise including engineering, medicine, pharmacy, legal, architecture, finance, economics or journalism.

Knowledge process outsourcing (KPO) is referred as a form of outsourcing whereby the knowledge related work is performed in an organization or by a division of the same organization, which may be in the same country or in an offshore location to save the cost. In contrast to the outsourcing of production or manufacturing, KPO has specific focus on knowledge expertise and high-value knowledge based work. In contrast to BPOs, the KPO professionals are not kept busy in receiving and replying to the customers? phone calls only.

KPO industry involves high-value tasks carried out by organization. KPO industry is always in need of candidates with proficiency in advanced information search, analytical, interpretation and technical skills alongwith the professional and decision-making aptitude. It is one of the growing fields and generating lots of job opportunities for candidates having proficiency in their domain. KPO is not restricted to a particular stream rather it prefers employees from diverse academic backgrounds. It helps in getting different perspectives for delivering quality work to the clients in global market. In last 5 years, there has been a strong requirement of engineers, CAs, doctors, MBAs, lawyers, research analysts, scientific researchers and Ph.Ds. India has lots of intellectuals to fulfill the growing need of KPO industry in all the fields. In-depth domain knowledge with conceptual understanding is the key to success and growth in a KPO establishment. One can make full use of his/her educational qualifications and can earn a handsome salary package while working in a KPO. Good performers and intelligent candidates have tremendous opportunities in KPO organizations in terms of growth, salary package, managerial responsibilities, positions and designation.

KPO is a quick-money sector and provides long-term jobs as well. Well-educated, intelligent, knowledgeable, analytical and deserving candidates can make handsome money in this sector, far more than that is being paid in the BPO sector.

India is a country rich in educated and talented people, competent in handling knowledge-based work and research with efficiency. India is famous in the world for its hardworking and intelligent people. With this talented pool, India has appeared as a global KPO hub with specialized knowledge workers in respective verticals. In a statement, former US President George W Bush also warned the American school children that if they will not gain the skills needed to compete with their counterparts from India and China, new jobs would go to those countries.  He was addressing a magnet school in Maryland.

Now it is the fairy tale and moreover misconception that Indian companies are having ?Software Labor or Software Coolies?, but Indian stuff is now preferred in almost every stream. India has a pool of sharp knowledge workers in different sectors ranging from Pharmacy, Medicine, Law, Biotechnology, Education & Training, Engineering, Analytics, Design & Animation, Research & Development, Legal, Paralegal Content and even Intelligence services.

This talented generation is now given attention by leading business giants across the globe which results in the outsourcing of high-end processes to low-wage destinations. 

KPO organizations, in addition to providing expertise in the processes themselves, often make many low level business decisions - typically those that are easily undone if they conflict with higher-level business plans.

KPO industry is more concerned on value chain rather than a traditional BPO company that provides basic backend or customer care support. Knowledge Process Outsourcing (KPO) is concerned with the highly skilled outsourcing services including document writing, global filing, prior art searches, legal advise on infringements, invalidation search, freedom of use search, executing standardized processes and requires advanced analytical and technical skills.

The KPO services that are outsourced to India are

  • Research & Development
  • Business and Technical Analysis
  • Learning Solutions
  • Animation & Design
  • Business & Market Research
  • Pharmaceuticals and Biotechnology
  • Medical Services
  • Writing & Content Development
  • Legal Services
  • Intellectual Property (IP) Research
  • Data Analytics
  • Network Management
  • Training & Consultancy

India has hardworking and proficient knowledge workers to meet this emerging sector's challenges and bringing foreign currency in India.

KPO VERSUS BPO

The demarcation line between KPO and BPO is very thin. Generally, KPO and BPO are closely related to each other. BPO industry handles the problems in a pre-defined and pre-processed way. Business process outsourcing (BPO) is a broad term which refers to outsourcing in all fields. A BPO differentiates itself by either putting in new technology or applying existing technology in a new way to improve a process.

Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry.

Mainly transaction processing is the area of concern in BPOs. The transaction processing in BPO may include

        Customer Support Services

        Technical Support Services

        Telemarketing Services

        Employee IT Help-desk Services

        Insurance Processing

        Data Entry Services / Data Processing Services

        Data Conversion Services

        Scanning, OCR with Editing & Indexing Services

        Book Keeping and Accounting Services

        Form Processing Services:

        Internet / Online / Web Research

        Provident Fund and Gratuity related services

However, there are so many benefits associated with BPO industry, still money is not only the concern that matters to a person?s life. There are many reasons because of which a BPO professional change his/her job.  In BPO industry, initial salary is, no doubt, is very good but it stops at a certain level.

 

Here are some common problems or reasons due to which candidates leave the BPOs after some time -

  • Limited Growth in terms of Salary
  • Scope of promotions not satisfactory
  • Rude behavior of callers/customer while attending the phone calls
  • Urge for shifting to programming/development for high salary and growth
  • Salary hike stops at certain level
  • Willingness for Higher education and to shift in managerial designation
  • Disturbance in personal life
  • Physical strain and stressful work culture
  • Odd Shift Timings and restless life

SERVICES PROVIDED BY KPO COMPANIES (AREA OF WORK)

KPO helps in transfer of domain specific expertise of higher level rather than process expertise. The high-end services, which Indian KPO sector provide, are:

Intellectual Property Investigation

        Prior Art Search

        Patent Writing

        Patent Drawing

        Invention disclosure drafting

        IP Overlap Analysis

        Patent Claims Mapping

        Patent Proofreading

        Claim Analysis

        Patent File History

Legal Research Services

        Legal Research

        Legal document review

        Litigation Support

        Legal Coding

        Legal Proofreading

        Scoping

        Legal Document Management

        Legal Publishing

Data Research & Data Analysis Services

        Online Research / Secondary Research

        Strategic Market research

        Equity Research

        Fixed Income Research

        Quantitative Analytics

        Business Research and Analytics

        Financial Analytics

Market Research

        Data Processing and Analysis

        Web Survey Analysis

        Marketing Questionnaire Design

        Media Research

        Online Research

        Multivariate & Bivariate Analysis

        Quantitative Market Research Services

        Business Market Research

        International Market Research

        Market Research Surveys

Financial Market Research

        Applied Investment Research

        Financial Analysis

        Financial Accounting

        Business Research

        Investments Research

        Credit Research

        Equity Research

        Financial Analysis and Financial Statements

        Tax Preparation

        Financial Data Entry & Conversion

        Competitive Business Analysis

        Syndicated Research

        Trend and Competitor Analysis

        Company Profiling

Database Development Services

        Data Enhancement

        Database Hosting

        Clinical Data Management

        Database Publishing

        Reporting and Business Dashboards

        Data Mining

Medical Writing Services

        Medical Writing

        Medical Editing

        Medical Content Enrichment

        Attribute Extraction

        Medical content classification

Content Development Services

        Technical Writing

        Web Content writing

        Fiction Writing

        Proofreading Services

        Editing Services

Animation And Simulation Technology

        Forensic Animation

        Simulation

        2D and 3D Animation

        Virtual Reality Systems

view all career articles of this issue | view all archive career articles